Shipping Policy

Shipping & Delivery

Nine offers nationwide delivery throughout South Africa.

Orders are typically delivered within 3–5 business days after order confirmation. Delivery times are estimates and may vary depending on your location and courier availability.

Shipping Costs

Standard delivery is R99 for orders under R2,000. Enjoy free delivery on orders of R2,000 or more.

Free-delivery eligibility is calculated on your order total after discounts, excluding shipping. Your delivery fee will be displayed at checkout before payment.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation with tracking information, where available.

Delivery Delays

While we aim to deliver all orders within the estimated timeframe, occasional delays may occur.

If your order is significantly delayed, please contact us so we can assist. Your statutory rights regarding late or failed delivery remain unaffected.

Incorrect Addresses & Failed Deliveries

Please ensure your delivery details are correct at checkout.

Additional courier charges resulting from incorrect delivery information or unsuccessful delivery attempts attributable to the customer may apply. We will confirm any additional charges before arranging redelivery.

Lost or Damaged Parcels

If your order arrives damaged or does not arrive, please contact us at ninecapetown@gmail.com so we can investigate and resolve the issue in accordance with applicable consumer law.