Refund Policy

At Nine, we want you to love your purchase. If you're not completely satisfied, please review our returns policy below.

Returns

We accept returns of unused products within 14 days of delivery, provided they are in their original condition and packaging.

To request a return, email ninecapetown@gmail.com with your order number.

Return Collection & Costs

Nine will arrange collection of your return. For change-of-mind returns, the return courier fee is the customer's responsibility and will be deducted from the refund amount.

Refunds

Once your return has been received and inspected, approved refunds will be processed to your original payment method within 5–7 business days, subject to applicable legal requirements.

Original delivery fees are non-refundable unless required by law.

Exchanges

We do not offer exchanges for change-of-mind returns. If you'd like a different product or colour, please return your original purchase for a refund and place a new order.

Faulty or Incorrect Products

If your order arrives damaged, defective or incorrect, please contact us at ninecapetown@gmail.com so we can assist.

Where required by South African consumer law, Nine will cover return costs and provide the applicable remedy, including a refund, repair or replacement.